Figure: 28 TAC §1.601(a)(2)(B)

Have a complaint or need help?

If you have a problem with a claim or your premium, call your insurance company or HMO first. If you can't work out the issue, the Texas Department of Insurance may be able to help.

Even if you file a complaint with the Texas Department of Insurance, you should also file a complaint or appeal through your insurance company or HMO. If you don't, you may lose your right to appeal.

Certain Underwriters at Lloyd's
To get information or file a complaint with your insurance company or HMO:
Call: Certain Underwriters at Lloyd's Tel +44 (0)20 7327 1000 Email: enquiries@lloyds.com Mail: Certain Underwriters at Lloyd's
One Lime Street, London EC3M 7HA   The Texas Department of Insurance
To get help with an insurance question or file a complaint with the state: Call with a question: 1-800-252-3439 File a complaint: www.tdi.texas.gov E-mail: ConsumerProtection@tdi.texas.gov Mail: MC 111-1A, P.O. Box 149091, Austin, TX 78714-9091